Let’s make this simple.

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We value your privacy.

What’s next?

One of our associates will be back in touch with you within 1-2 business days.

To speak with someone immediately, connect with our Customer Service Department.

Complaint Process

We want to handle your complaint in the most efficient and professional manner possible. If you have a complaint or encounter a problem:

Step 1 – Start at the source

If a problem occurs, it is generally easier to check the facts and come to a resolution at the point where the problem originated. Start by contacting our customer service unit directly.

By Email: customerservice@edgebenefits.com
By Phone: 1-877-902-EDGE (3343)

Save yourself valuable time by collecting all the relevant information before you make your initial contact:

  • Assemble all supporting documents concerning your complaint, paying special attention to dates.
  • Obtain the names of any employees who were involved.
  • Clarify the circumstances in your own mind, and determine what you would like us to do.

Step 2 – Escalate the concern

If you are not satisfied with the outcome of Step 1, you may escalate your concern by contacting the EDGE Ombudsperson office. Depending on your product or service, you may be referred to a manager to ensure your concern is reviewed.

By Mail:
The Edge Benefits
1255 Nicholson Road
Newmarket, Ontario L3Y 9C3

By Email: ombuds@edgebenefits.com
By Phone: 1-877-902-EDGE (3343)

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